Oracle Utilities Services Provider

Delivering Greater Value Faster, for Today's Utilities

What is Oracle Utilities Customer Care and Billing?

Oracle Utilities Customer Care and Billing (CC&B) is a modern Customer
Information System that is designed to meet the needs of all utilities now
and into the future. It is a complete billing and customer care application that
handles every aspect of the customer lifecycle, from service connection to
payments processing and everything in between.

Features

• 360⁰ view of the customer
• Configurable Control Central view for improved customer visibility End-to-end customer program management
• Coordinated “to-do” task lists across teams and departments
• Intuitive user-interface
• Robust rating and billing engine
• Handles the complete customer lifecycle
• Supports electric, gas, and water utilities, and other service providers of any size

Benefits

• Enables customer service staff to deliver superior service
• Improves first call resolution, reduces call handle time, and streamlines customer case management
• Supports multi-channel communication and customer experience outreach
• Upgrades quickly, lowering risk and total cost of ownership
• Part of the most complete utility platform
• Prebuilt integration in the Oracle Utilities suite, including grid, metering, work & asset, and analytics solutions

Ready to Get Started?

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