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Oracle Utilities Services Provider
Delivering Greater Value Faster, for Today's Utilities
What is Oracle Utilities Customer Care and Billing?
Oracle Utilities Customer Care and Billing (CC&B) is a modern Customer
Information System that is designed to meet the needs of all utilities now
and into the future. It is a complete billing and customer care application that
handles every aspect of the customer lifecycle, from service connection to
payments processing and everything in between.
- 360⁰ view of the customer
- Configurable Control Central view for improved customer visibility End-to-end customer program management
- Coordinated “to-do” task lists across teams and departments
- Intuitive user-interface
- Robust rating and billing engine
- Handles the complete customer lifecycle
- Supports electric, gas, and water utilities, and other service providers of any size
- Enables customer service staff to deliver superior service
- Improves first call resolution, reduces call handle time, and streamlines customer case management
- Supports multi-channel communication and customer experience outreach
- Upgrades quickly, lowering risk and total cost of ownership
- Part of the most complete utility platform
- Prebuilt integration in the Oracle Utilities suite, including grid, metering, work & asset, and analytics solutions
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Early customer adoption of this powerful customer engagement platform from Meridian Intergration has greatly exceeded our expectations
— The City of Long Beach, California