Oracle Utilities Services Provider

Delivering Greater Value Faster, for Today's Utilities

What is Oracle Utilities Customer Care and Billing?

Oracle Utilities Customer Care and Billing (CC&B) is a modern Customer
Information System that is designed to meet the needs of all utilities now
and into the future. It is a complete billing and customer care application that
handles every aspect of the customer lifecycle, from service connection to
payments processing and everything in between.

Features

360⁰ view of the customer
Configurable Control Central view for improved customer visibility End-to-end customer program management
Coordinated “to-do” task lists across teams and departments
Intuitive user-interface
Robust rating and billing engine
Handles the complete customer lifecycle
Supports electric, gas, and water utilities, and other service providers of any size

Benefits

Enables customer service staff to deliver superior service
Improves first call resolution, reduces call handle time, and streamlines customer case management
Supports multi-channel communication and customer experience outreach
Upgrades quickly, lowering risk and total cost of ownership
Part of the most complete utility platform
Prebuilt integration in the Oracle Utilities suite, including grid, metering, work & asset, and analytics solutions

Ready to Get Started?

Call us direct to speak with an Oracle specialists or complete and submit the convenient form below for a prompt response.

Utilities Form

Loading Form..

<form-template>
	<fields>
		<field required="true" type="text" name="company-name" placeholder="Company Name*" label="Company Name"/>
		<field required="true" type="text" name="first-name" placeholder="First Name*" label="First Name"/>
		<field required="true" type="text" name="last-name" placeholder="Last Name*" label="Last Name"/>
		<field required="true" type="text" name="phone-number" placeholder="Phone Number*" label="Phone Number"/>
		<field required="true" type="text" name="email-address" placeholder="Email Address*" label="Email Address"/>
		<field type="text" name="how-many-customers-use-your-utility-service" label="How many customers use your utility service?"/>
		<field type="text" name="how-many-users-of-ouaf-products-do-you-have" label="How many users of OUAF products do you have?"/>
		<field type="checkbox-group" name="what-ouaf-products-are-you-currently-using" label="What OUAF products are you currently using?">
			<option value="Oracle Customer Care and Billing">Oracle Customer Care and Billing</option>
			<option value="Oracle Utilities Meter Data Management">Oracle Utilities Meter Data Management</option>
			<option value="Oracle Utilities Mobile Workforce Management">Oracle Utilities Mobile Workforce Management</option>
			<option value="Oracle Smart Grid Gateway">Oracle Smart Grid Gateway</option>
		</field>
		<field type="text" name="what-ouaf-products-are-you-looking-to-have-supported" label="What OUAF products are you looking to have supported?"/>
		<field type="text" name="are-you-currently-using-a-managed-services-provider-for-your-ouaf-support-and-development" label="Are you currently using a managed services provider for your OUAF support and development?"/>
		<field type="text" name="do-you-currently-have-a-web-self-service-platform-for-your-customers" label="Do you currently have a web self-service platform for your customers?"/>
		<field type="text" name="if-yes-is-it-a-3rd-party-product-or-was-it-developed-in-house" label="If yes, is it a 3rd party product or was it developed in-house?"/>
	</fields>
</form-template>

Our Storage footprint and cost was continually increasing, Quality of test data was insufficient in spite of higher volumes of accounts to provide more scenarios, refreshing test environments was time consuming due to higher account volumes, no method in place to provide purge functionality that would maintain data integrity. After implementing the Meridian EDMS platform the Immediate result was the elimination of 17TB of premium storage that supported test environments and one high end Unix server that hosted the databases, reductions in storage growth provided O&M savings of $2 M costs over 5 Years, avoided capital costs of $4.4 M from storage purchases no longer required, smaller test databases through EDMS functionality that provides representative samples of accounts specific to our installation, faster test database refreshes through EDMS representative samples and Improved test quality through an EDMS data extraction process which allows users to extract accounts that specifically address their test scenarios.

— (BGE) Baltimore Gas and Electric Company

START NOW

	4685 Sunbeam Road, #2 Jacksonville, Florida 32257
	(888) 882-5424
	sales@meridian-integration.com