Oracle Utilities Services Provider

Delivering Greater Value Faster, for Today's Utilities

What is Oracle Utilities Customer Care and Billing?

Oracle Utilities Customer Care and Billing (CC&B) is a modern Customer
Information System that is designed to meet the needs of all utilities now
and into the future. It is a complete billing and customer care application that
handles every aspect of the customer lifecycle, from service connection to
payments processing and everything in between.

Features

360? view of the customer
Configurable Control Central view for improved customer visibility End-to-end customer program management
Coordinated “to-do” task lists across teams and departments
Intuitive user-interface
Robust rating and billing engine
Handles the complete customer lifecycle
Supports electric, gas, and water utilities, and other service providers of any size

Benefits

Enables customer service staff to deliver superior service
Improves first call resolution, reduces call handle time, and streamlines customer case management
Supports multi-channel communication and customer experience outreach
Upgrades quickly, lowering risk and total cost of ownership
Part of the most complete utility platform
Prebuilt integration in the Oracle Utilities suite, including grid, metering, work & asset, and analytics solutions

Ready to Get Started?

Call us direct to speak with an Oracle specialists or complete and submit the convenient form below for a prompt response.

Utilities Form

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Early customer adoption of this powerful customer engagement platform from Meridian Intergration has greatly exceeded our expectations

— The City of Long Beach, California

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	4685 Sunbeam Road, #2 Jacksonville, Florida 32257
	(888) 882-5424
	sales@meridian-integration.com